Terms & Conditions

Please read these terms and conditions carefully before you submit your order to us. These conditions tell you who we are, how products will be provided to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these conditions, please contact us to discuss.

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1. Definition of Terms

‘Customer’ is the person purchasing a converted van or commissioning a conversion on their own van

‘Website owner’ is Van Bodies (Lancs) Ltd

‘Conversion services’ relate to Van Bodies (Lancs) Ltd carrying out a campervan conversion on a van supplied by the customer.

‘Payment Schedule’ is a schedule of payments laid out by Van Bodies (Lancs) Ltd over the duration of the conversion project which is agreed by the customer prior to work beginning.

‘Pre-delivery Inspection’ refers to the inspection carried out by Van Bodies (Lancs) Ltd after the conversion service has been completed and prior to signing the vehicle back over to the customer.

‘In Writing’ is defined as any recorded written communication between the customer and Van Bodies (Lancs) Ltd i.e. e-mail, letters, notes, text, WhatsApp etc...

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2.Conditions

2.1 All contracts are made with Van Bodies (Lancs) Ltd 

2.2 Deposits for conversion services is 50% unless otherwise specified/ agreed. 

2.3 All pictures on our website are general and may not relate to a specific part or service.    

2.4 Any vehicle, once paid for, is removed entirely at the customer’s risk.          

2.5 We make every effort to ensure all services are of the best quality and where possible we aim to give customers photographic updates; however occasionally faulty items are supplied in error. Any faulty items must be reported as soon as possible. Customers will need to be prepared to return the van to Van Bodies (Lancs) Ltd for any repairs to be carried out. We make every effort to carry out repairs promptly.

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3. Pricing

3.1 Prices are not fixed and not guaranteed, due to the nature of vehicles and custom work, complexities can be hidden and only reveal themselves once work starts. Therefore, making fixed price work impossible.

3.2 Prices of new parts are based on catalogue prices available to us at the time of costing and as such are subject to change without notice.

3.3 Van Bodies Lancs Ltd will not be liable for any increase in the costs of parts and reserves the right not to consult the customer if an item has been agreed to be purchased under the original project scope, but the price has increased.

3.4 If a specific part is not available and is needed for the continuation of the project a suitable alternative may be purchased sometimes at extra cost.

3.5 Any significant changes to the pricing of a project will be notified to the customer and agreed by both Van Bodies Lancs Ltd and the customer before any further work will continue.

3.6 Estimates for work are intended to be used as a guide for costing/budgeting and cannot be held as 100% accurate.

4 Payment schedules

4.1 Van Bodies Lancs Ltd will not give credit to any customer and all work is paid for in advance of collection of the vehicle.

4.2 If a project is cancelled by the customer during the term of the contract all work to that point must be paid for before the vehicle is collected.

4.3 If a project is cancelled by Van Bodies (Lancs) Ltd as a result of unforeseen circumstances or un-reconcilable differences between Van Bodies Lancs Ltd and the customer, all work to that point must be paid before collection of the vehicle.

4.4  After 2 weeks from the date the payment is due, if payment is not received the vehicle will then be removed from the workshop and stored outside until the amount is paid.

4.5 Once outside, Van Bodies (Lancs) Ltd accepts no responsibility for any damage to the vehicle as a result of the weather, or third-party interference.

4.6 Van Bodies (Lancs) Ltd reserves the right to recover any monies owed to us by way of the sale of the customer’s vehicle or via legal action.

Payment

4.7.13 Van Bodies (Lancs) Ltd accepts payment by way of Cash or Bank Transfer or Credit Card up to £1000.00

4.8 Cleared funds must be received by Van Bodies (Lancs) Ltd on or before work is started or the vehicle is collected.

5. Insurance

5.1 Van Bodies (Lancs) Ltd is a fully insured business to offer van conversion services.

5.2 Van Bodies (Lancs) Ltd will not be liable for any loss of property or vehicle costs in the event of theft or damage.

6. Contract Acceptance

6.1 Conversion bookings can only be confirmed on receipt of 50% deposit.

6.2 Deposits are treated as a commitment to the build.

6.3 Cancellations during the project will receive no refund of the funds already paid.

6.4 Removal of a vehicle from our premises will mean the project is cancelled and any place in our queue for work has been lost.

6.5 Cancellation during or before the project will mean the vehicle must be immediately removed from our premises at the customers cost after the settlement of any monies owed. The vehicle will be removed from our workshop and stored outside.

6.6 All invoices must be paid immediately upon presentation. Failure to do so will risk the project being terminated by Van Bodies (Lancs) Ltd.

7. Project Duration and Leadtime

7.1 Van Bodies (Lancs) Ltd will provide the customer with a projection of the duration of the project and approximate start period.

7.2 Van Bodies (Lancs) Ltd will not be held responsible for any overrun or extensions applied to this schedule as a result of other work, extra work or extended lead times for parts or any external factors.

7.3 Any extra work will be advised by Van Bodies (Lancs) Ltd and amendments made to the schedule will be given.

7.4 Van Bodies (Lancs) Ltd provides an estimated start date for the build slot, however timings cannot be guaranteed and are likely to change due to external factors and the nature of custom work.

8. Warranties

8.1 Van Bodies (Lancs) Ltd offers 12 months, warranty on conversion work. This excludes natural wood worktops which require regular maintenance after installation and any damage caused by freezing. All pipe work should be drained down when not in use in cold climates.

8.2 Van Bodies (Lancs) Ltd will not be liable for any mechanical issues to the vehicle.

8.3 The Warranty is not applicable to vehicles that have had a part refit, or a few items replaced.

8.4 The Warranty does not include damage caused by misuse or poor maintenance.

8.5 The Warranty also does not include second hand or used items.

8.6 Van Bodies (Lancs) Ltd reserves the right to investigate the circumstances of the conversion defects, as some defects occur as a result of poor, maintenance, care and/or storage of the vehicle or excessive use or abuse of the vehicle, and to also use their discretion in granting work under warranty.

8.7 Van Bodies (Lancs) Ltd also reserves the right to refuse warranty work if work carried out by others is seen to be sub-standard or the cause of the damage.

8.8 The vehicle must be brought back to Van Bodies for all warranty repairs. 

9. Hand Over

9.1 Once the vehicle is finished Van Bodies (Lancs) Ltd will carry out a Pre-delivery Inspection (PDI) to make sure everything is up to standard as well as an Electrical Installation Certificate (EIC) and Gas Landlord Certificate where applicable.

9.2 If any extras have been found or items have been added to the spec and previously agreed, then the vehicle will not be signed over to the owner until this bill has been paid with cleared funds.

10. Additions

10.1  Van Bodies (Lancs) Ltd accepts no responsibility and cannot be held liable for any extra work resulting from the discovery of previous poor repairs or age/ rust related damage to the vehicle. All discoveries will be notified to the customer and priced accordingly. It is then up to the customer to decide the course of action with the vehicle.

11. Legal Action 

11.1 In the event of a disagreement between Van Bodies (Lancs) Ltd and the customer. Van Bodies (Lancs) Ltd will do all it can to settle the dispute amicably. In the event of the above not being possible, Van Bodies Conversions will seek court proceedings to recover any monies owed. Legal proceedings will also be initialised to protect Van Bodies (Lancs) Ltd from excessive costs brought by the customer.

12. Fuel

12.1 We ask that customers bringing vehicles to us leave their vehicles with plenty of fuel in the tank, unless otherwise requested, If the vehicle runs out of fuel while in our care we reserve the right to add fuel up to 1/4 of a tank full and charge this at £2 per litre to the customer to cover our time in going to the nearest petrol station and dealing with the inconvenience.

13. Confidentiality

13.1 The Contractor agrees that they will not disclose any confidential information the Contractor has obtained, except as authorised by the Client or as required by law. The Client gives permission for the use of any photographs, footage, images or build plan details obtained of the van conversion / Service to be used as the Contractor sees fit during the time of this contract and in the future.

14. Registration

14.1 Van Bodies (Lancs) Ltd recommend informing the DVLA of the changes to the van on completion. Van conversions are most likely to be classified as a ‘van with windows’. If the Client would like to try and re-register the van as a motorhome with the DVLA then the Contractor should be informed before the start of the conversion as additional items may be required eg an awning/different windows. Van Bodies (Lancs) Ltd take no responsibility in the re-registration process and cannot guarantee that any application of re-registration to the DVLA will be granted.

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15. Website

15.1       Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes.

16. Trademarks

16.1 The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.